Public services are the cornerstone of a healthy society — but most government agencies, civic organizations, and NGOs still operate on outdated systems, isolated data, and manual processes. Citizens expect faster response times, open government, and seamless digital access to services. Likewise, NGOs and government programs require outreach, operations, compliance, and engagement tools — typically with limited budgets and significant consequences.
We at Convertec design mission-oriented technology that renders governments more responsive, NGOs more effective, and public-facing platforms more inclusive.
As government agencies get more modernized, the focus has shifted to accessibility, transparency, security, and performance. From streamlining citizen interactions to enabling real-time feedback loops and improving data visibility, digital transformation in this space requires a thoughtful, tailor-made approach. Key requirements in this industry are:
Public services Citizen Portals for information retrieval, complaint, and benefits application
Internal Systems for staff processes, staff workflows, case management, and task management
Community Engagement Tools for polling, awareness, participation, and feedback
Real-Time Dashboards for demographic information, outreach performance, and service effect
Secure Mobile Applications providing services to underprivileged and off-grid communities
NGO Platforms for project management, donor interactions, and transparent impact reporting
Whether you're a municipal government poised to computerize your services or an NGO growing your social programs presence geographically — Convertec offers the tools, vision, and technical know-how to enable your mission to work smarter.
We specialize in creating powerful, compliant, and people-focused solutions. These include:
Multilingual public service portals with UI rendered accessible and adaptive content
Mobile-first apps for government schemes, helplines, document upload, and beneficiary tracking
Data-driven administrator dashboards to monitor operations and KPIs
Legal aid, housing, social security or complaint case management systems
Our work empowers BFSI organizations to accelerate innovation while staying fully compliant and resilient.
Provide grant tracking and donor tracking software to NGOs with fiscal responsibility
Our solutions also aim to comply with accessibility standards (WCAG), data protection standards, and evolving government regulations.
We develop user-friendly platforms upon which citizens can order services, download forms, file complaints, or get real-time information. They are designed to include support for local languages, audio/video media, and ADA/WCAG support for the disabled. They have real-time tracking, secure document storage, and backend integration with the government.
We help mission-driven organizations and nonprofits operate more efficiently by developing customized project dashboards that track timelines, budgets, and impact metrics in real time. Our solutions include secure donor portals with integrated payment gateways to enable fundraising, as well as volunteer management systems that automate onboarding and scheduling. For frontline workers, we develop mobile data collection apps that still function in low-connectivity environments.
Whether it's legal aid, housing applications, public health issues, or social work reports — our workflow processes reduce paperwork, enhance transparency, and provide continuity of services with e-signatures, file sharing, and rule-based escalation.
To enable active citizenship, we design digital products that enable citizens to engage constructively in governance—such as online polls, web-based platforms for participatory budgeting, townhall event planners, public question-and-answer forums with officials, and issue-reporting applications for issues such as road conditions or sanitation. These products enable transparency and two-way communication.
Improved service delivery velocity through the digitization of grievance redressal and application
Greater citizen participation with mobile applications and offline-capable platforms
Reduced bureaucratic delays through the utilization of automated procedures and open-case tracking.
Increased engagement with participatory civic tools and feedback loops
Improved data visibility to administrators, donors, or audit teams dashboards
Enhanced impact monitoring by NGOs via project lifecycle management tools
From local governments to global NGOs, our solutions scale across contexts and compliance models.
We bring:
Expertise in designing for low-literacy and accessibility-first populations
Multilingual, multi-region capabilities for large-scale rollouts
Compliance-ready architectures for GDPR, HIPAA, or national data mandates
Experience with interoperability, including API-based integration with Aadhaar, Digilocker, GIS, and legacy government systems
Security-first development with role-based access, data encryption, and audit logs
Agile execution with field testing, user feedback, and policy alignment
We build not just technology — but trust. And in the public sector, that’s everything.
Public service systems must be secure, scalable, inclusive, and extremely reliable. Convertec approaches each project with these foundations in mind — joining innovation and integrity, and speed and sustainability.
Convertec collaborates with governments and NGOs to develop empowering technology, not overwhelming technology. From digitizing frontline services to powering improved policy decisions with data, we are here to build digital infrastructure that benefits every citizen and drives every mission. No matter if you're passionate about social welfare, urban governance, education transformation, or rural outreach — our platforms are where you begin to drive impact at scale. We must join hands to create a more equitable, efficient, and responsive public system.
Yes — our platforms are WCAG-compliant, mobile-first, and multilingual. We design for inclusivity from the start, ensuring that all citizens — regardless of literacy level or ability — can access and use services easily.
Absolutely. We specialize in offline-capable mobile apps and sync-ready systems that ensure uninterrupted data collection and service delivery, even in remote or underserved areas.
Our solutions are engineered with privacy-by-design principles. We follow GDPR, HIPAA, and other regional mandates, and implement encryption, role-based access, and secure audit trails for all systems.
Yes — we support API-first integrations with platforms like Aadhaar, Digilocker, GIS, CRMs, and legacy infrastructure. We ensure smooth data flow between new tools and existing services.
Yes — we develop civic tech platforms like online polls, budget participation portals, event planners, and issue-reporting tools that foster citizen feedback, transparency, and two-way communication.
